Refund and Returns
Effective Date: 03/09/2024
At royalretails.co.uk, we are committed to ensuring your satisfaction with every purchase made on Royalretails.co.uk. This Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds. Please read it carefully before making a purchase. By placing an order, you agree to the terms set forth in this policy.
1. Return Eligibility
We accept returns under the following conditions:
Time Frame: Returns must be requested within 30 days of receiving your order.
Condition: Items must be returned in their original condition, unused, and in their original packaging with all tags and labels attached.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
Personalized or custom-made products
Perishable goods (e.g., food items)
Intimate apparel and other hygiene-sensitive products (e.g., underwear, swimwear)
Digital downloads or software
Clearance or final sale items
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Customer Support: Email us at shop@Royalretails.co.uk with your order number, the item(s) you wish to return, and the reason for the return.
Wait for Return Authorization: Our customer support team will review your request and provide you with return instructions, including the return shipping address.
Package the Item: Ensure the item is securely packed to prevent damage during transit. Include all original packaging and documentation.
Ship the Item: Ship the item to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to a defect or incorrect item received.
3. Refunds
Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If your return is approved, the refund will be processed to your original payment method within 7-10 business days.
Please note the following:
Processing Time: Refunds may take additional time to appear on your account depending on your payment provider’s policies.
Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to our error (e.g., receiving a defective or incorrect item).
4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at shop@Royalretails.co.uk with your order number and photos of the damage or defect. We will arrange for a replacement or full refund, including return shipping costs.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please return the original item for a refund and place a new order for the desired item.
6. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at shop@Royalretails.co.uk. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow our return process once you receive the item.
7. International Returns
For international orders (outside the UK), please note:
You are responsible for return shipping costs, including any customs duties or taxes that may apply.
Refunds will be processed once the returned item is received and inspected by our team.
8. Contact Us
If you have any questions or need further assistance, please contact our customer service team:
Royalretails.co.uk
is part of Shravani Limited
Company No 15862442
82a James Carter Road
Mildenhall IP28 7DE
United Kingdom
Email: shop@Royalretails.co.uk
Phone: +44 7453541117
We are here to help and ensure that your shopping experience with Royalretails.co.uk is a positive one.
